Support

Need help? Email readlevelapp@gmail.com. Please include your iPhone model, iOS version, and a short description of the problem.

Common questions

Scanning isn't working

Make sure you're on the latest version of ReadLevel AI from the App Store and that your phone is connected to the internet, since the reading level is worked out online. If the camera doesn't open, go to Settings → ReadLevel AI and turn on Camera.

How do I get a more accurate result?

Scan a full page of ordinary text from the middle of the book, in good light, with the whole page in the frame. Avoid title pages and pages that are mostly dialogue or pictures. More tips in the guide.

How do I restore my purchases on a new phone?

Sign in with the same Apple ID you used to buy, open ReadLevel AI, and use the Restore Purchases option on the upgrade screen.

How do I cancel a subscription?

Open your iPhone's Settings, tap your name, then Subscriptions, choose ReadLevel AI, and tap Cancel Subscription. You keep access until the end of the current billing period.

How do I get a refund?

Apple handles all payments, so refunds are requested through Apple at reportaproblem.apple.com.

How do I delete my scan history?

Open the History tab and tap the trash icon. Your history is saved only on your iPhone, so deleting the app also deletes it.

Suggestions

Teachers and parents shaped a lot of this app. If there's a level, language, or feature you'd like to see, email readlevelapp@gmail.com. And if ReadLevel AI saved you time, a rating on the App Store helps other parents and teachers find it.